Privacy Policy

Overview

We value your privacy and want you to feel confident that your personal information is secure when using our platform and services. This privacy policy outlines what kind of data we collect from you and how we handle it.

Information we collect

1. Information you provide to us

   Personal information you may provide to us through the platform or otherwise, including:

   1. Registration and profile information. When you sign up to Livelogue, you are requested to provide us with registration information, such as your name, email address and password. While using Livelogue, you may also choose to provide us with bio details, photos, descriptions and social network handles, as well as preferences that you use to configure your account.
   2. Payment information. When you make payments to or through Livelogue, you may be requested to provide personal and payment information to our third-party payment providers (Stripe and Paypal) such as payment card information, billing and shipping information, and payment processor information.
   3. Communications. When you contact us directly for support with questions or feedback, or through social media, or otherwise, you may be requested to provide personal information.

2. Information we collect from you

   General technical information we may collect about our users, including:

   1. Device data. We may receive information such as IP address, web browser type, operating system name, device type, language settings, mobile device carrier, and general location information such as city, state or geographic area.
   2. Usage information. In order to improve our service, we automatically receive information such as pages you viewed, how long you spent on a page, the website you visited before browsing to our service, navigation paths between pages, information about your activity on a page, access times, duration of access, and whether you have opened our marketing emails or clicked links within them.
   3. Information from cookies and similar technologies. We use cookies to help identify and track visitors, and their access preferences. Some cookies expire after a certain amount of time or upon logging out, while others may remain on your device for a longer period. This includes cookies that are necessary to make our service available to you, cookies that are used to adapt our content for you and remember your preferences, and cookies used for website and app analytics purposes.

3. Third-party sources

   We may combine personal information we receive from you with personal information we obtain from other sources.

   1. Public sources. We may receive additional information about you from sources such as social media platforms or other public sources.
   2. Other sources. We may receive additional information about you from business partners, or companies that have entered into joint marketing relationships or other joint ventures with us, merchants, and affiliate marketplaces.

How we use your personal information

1. Service delivery

   We use your personal information to provide, operate and improve our service, establish and maintain your account, process and track your orders, facilitate payments, enable security features of our service, communicate with you about our service, understand your needs and interests in order to personalize your experience with our service and our communications, provide support, and respond to your requests, questions and feedback.

2. Research and development

   We may use your personal information for research and development purposes, including to analyze and improve our service. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect.

3. Marketing

   We may send you direct marketing communications related to our service, as permitted by law. You may opt-out of our marketing communications anytime by following the opt-out or unsubscribe instructions at the bottom of the email or by contacting us. You may continue to receive service-related and other non-marketing emails.

4. Compliance and protection

   We may use your personal information for compliance purposes, including enforcing our Terms of Service and other legal rights, compliant with applicable laws and regulations.

International users

Our technical infrastructure is located in the United States. If you are accessing our service from the United States, European Union or other regions with laws governing data collection and use, please note that your personal information will be transmitted to our servers in the United States and the data may be transmitted to our service providers supporting our business operations.

Where we transfer your personal information out of the European Union, we will take steps to ensure that your personal information receives an adequate level of protection where it is processed and your rights continue to be protected (GDPR). By providing your information to us, you agree to the transfer of your information in accordance with this privacy policy.

Changes to this privacy policy

We may modify this privacy policy at our sole discretion at any time by updating this page. By continuing to use Livelogue after a revised version has been published, you automatically agree to comply with the latest version of the privacy policy.